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Hard Surface Flooring
When installing your rug on hard surface flooring– hardwood, parquet, ceramic, terrazzo, or resilient vinyl– use an approved underlayment pad. An underlayment pad provides low-profile slip resistance, increased durability, additional cushion, and is stable and non-skid. Using a substandard or lowdensity cushion product may have an unfavorable effect on your rug.
Carpet Placement of your rug over carpet, may also be harmful to your rug’s performance, without a proper pad. The use of "sticky" pads or pads that grip the carpeting should be used to maintain a rugs shape and reduce it's movement. Performance Expectations Let’s face it, you have to walk on your floors, so your floor covering gets more abuse than anything in your home or business. There are outside elements that may affect your rug’s appearance over time.
These conditions are normal and not considered manufacturing defects:
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Color and texture may vary slightly from specification samples.
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Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming.
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Rolling the rug for shipping can cause seam peaking. Carefully rolling your rug in the opposite direction will minimize this problem, and it should disappear after a few weeks.
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Shedding is normal for new rugs, especially cut piles, and will stop with routine vacuuming.
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Small filaments of yarn that dislodge and gather on the carpet surface, especially in busy areas, cause pilling and fuzzing, that will also minimize with regular vacuuming.
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Matting and crushing can occur in all rugs, especially at pivot points and traffic paths. Regular vacuuming and proper maintenance help minimize these characteristics.
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Highlighting and shading, particularly in cut pile rugs, result from light reflecting at different angles on the surface.
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Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface.
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Occasional sprouting, pulls, or loss of single tufts is normal. Just trim the tuft with sharp shears and vacuum. Never pull fibers from the rug.
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Ridges or rows may develop in high-traffic areas.
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Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may cause color changes. Improper maintenance can also affect color appearance.
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Wet areas, like bathrooms, may cause texture and color changes due to humidity and exposure to chemicals like chlorine.
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Soil and stain resistance are excellent in our rugs, but no rug is impervious to everything. Routine care and cleaning are vital to maintain long-term appearance.
Maintenance Keep your rug cleaner by using barrier mats at outdoor entrances and in high-traffic areas. Do not wait until your rug is soiled; vacuum weekly to protect your rug’s appearance. We suggest using a good quality vacuum that features a beater brush to adjust to pile height. Follow the manufacturer’s recommendations for changing filter bags.
Routine cleaning, rather than restorative cleaning, is more likely to extend your rug’s life significantly. Never let your rug become overly soiled before cleaning. We recommend an approved dry extraction maintenance system every six months (more often in commercial settings) to keep the rug’s look at its best. A more thorough dry cleaning is available for your rug. Please ask us to refer a professional cleaning service in your area.
WARNING: Attempting to clean your rug with a wet process of any kind, including, but not limited to, hot water extraction, carpet shampooing, or commercial aerosol foam products intended for broadloom carpet may permanently damage your rug. If you have any questions about cleaning, please call us.
| Stain and Spot Removal |
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A.) Scoop up any solid matter first.
B.) Blot up as much liquid as possible using a clean white absorbent towel or sponge.
C.) Clean with the appropriate treatment from the cleaning guide. All cleaning agents should be tested on an inconspicuous area of carpet before use. Apply the cleaning agent to a clean white cloth - not directly to the carpet. Remember that to avoid spreading the stain, start from the outside of the stained area and work towards the centre. Do not rub or scrub your carpet.
Cleaning Guide
(Begin with Step One and proceed to Step Two or Three if necessary.） |
| Stain |
Step One |
Step Two |
Step Three |
| Alcoholic beverages |
1 |
2 |
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| Bleach |
1 |
13 |
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| Blood |
1 |
2 |
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| Butter |
4 |
2 |
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| Candle Wax |
10 |
4 |
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| Chewing Gum |
5 |
4 |
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| Chocolate |
4 |
2 |
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| Coffee |
1 |
2 |
6 |
| Colas & soft drinks |
1 |
2 |
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| Cooking oil |
4 |
2 |
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| Cream |
2 |
4 |
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| Egg |
2 |
13 |
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| Faeces |
2 |
3 |
13 |
| Floor wax |
4 |
2 |
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| Fruit juice |
1 |
2 |
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| Furniture polish |
4 |
2 |
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| Gravy & sauces |
7 |
2 |
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| Ink (ballpoint pen) |
9 |
2 |
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| Ink (felt tip pen) |
4 |
2 |
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| Lipstick |
4 |
2 |
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| Milk |
2 |
4 |
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| Mustard |
2 |
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| Nail polish |
8 |
4 |
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| Oil & grease |
4 |
2 |
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| Paint (oil based) |
12 |
4 |
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| Paint (Acrylic) |
1 |
2 |
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| Rust |
6 |
13 |
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| Salad dressing |
2 |
4 |
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| Shoe polish |
4 |
2 |
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| Soot |
11 |
4 |
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| Tar |
12 |
4 |
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| Tea |
1 |
2 |
6 |
| Tomato sauce |
7 |
2 |
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| Urine(fresh) |
1 |
2 |
3 |
| Urine(old stain) |
13 |
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| Vomit |
2 |
3 |
6 |
| Wine |
1 |
2 |
6 |
| Unknown material |
4 |
2 |
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- Cold water.
- One teaspoon of wool detergent with one teaspoon of white vinegar and one litre of warm water.
- Clear household disinfectant.
- White spirits (available from hardware stores). Use only on dry carpet.
- Chill with ice cubes in a plastic bag. Pick or scrape off gum.
- Mix 1/3 cup of white vinegar with 2/3 cup of water.
- Warm water.
- Nail polish remover (should not contain lanolin).
- Surgical alcohol.
- Place absorbent paper over wax and apply hot iron to paper. Wax will melt and be absorbed by the paper.
- Vacuum clean.
- Mineral turpentine.
- Seek assistance from the Rug Gallery to have your rug professionally cleaned.
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D.) Rinse carefully with cold water using a clean cloth.
E.) Blot dry with an absorbent towel, or use a cold air fan to complete drying.
Warnings
Some chemicals are hazardous (corrosive, flammable, toxic, etc.) and should be used with great care, strictly in accordance with their use and safety instructions. DO NOT apply solvent-containing products to bonded carpets (carpets that are not tufted or woven, but where the pile is bonded to the backing). When applying solvent-containing products, have the work area well ventilated. DO NOT apply stain repellent treatments which contain any silicone because they tend to accelerate carpet soiling. (Some carpet manufacturers do not accept responsibility for complaints where such treatments have been used.) Always pre-test a cleaning agent in an inconspicuous place, such as under a piece of furniture or in the corner of the room, to insure that it does not remove color.
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